Fine Jewelry | Natural Diamonds | Timeless Elegance

At Brilliant Cut & Co, we take pride in offering carefully selected fine jewelry designed to celebrate your most meaningful moments. We want every client to feel confident and satisfied with their purchase.

Due to the unique and valuable nature of fine jewelry, we have established the following Return & Refund Policy to protect both our clients and the integrity of our products.

1. Return Eligibility

Eligible items may be returned within 7 days of delivery.

To qualify for a return, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.

• The jewelry must be returned with all original packaging, certificates, documentation, and accessories.

• The item must not have been resized, modified, engraved, repaired, or altered.

  The item must pass our quality inspection upon return.

Items that do not meet these requirements may not be accepted for return.

2. Non-Returnable Items

For the protection of our clients and because of the personalized nature of fine jewelry, the following items are considered final sale:

• Custom-designed jewelry

• Personalized or engraved pieces

• Special orders

• Resized rings

• Made-to-order jewelry

• Items that show signs of wear, damage, or alteration

3. Return Process

To request a return, please contact Brilliant Cut & Co within 7 days of receiving your order.

Please include:

• Order number

• Customer name

• Reason for return

• Photos of the item (if requested)

Once your return request is approved, we will provide instructions for safely returning your jewelry.

All returned items must be shipped using a secure, trackable shipping method.

4. Return Shipping / Restocking Fee

Customers are responsible for return shipping costs unless the item received was:

• Incorrect

• Damaged upon arrival

• Defective due to manufacturing issues

Brilliant Cut & Co is NOT responsible for lost, stolen, or damaged return shipments while in transit.

For eligible returns made due to a change of mind, personal preference, or other non-defective reason, a 15% restocking fee will be deducted from the refund amount.

5. Inspection & Approval

All returned jewelry will undergo a detailed inspection to confirm that it meets our return requirements.

Once approved, refunds will be processed using the original payment method.

Inspection and processing may take several business days after we receive the returned item.

6. Refund Policy

Approved refunds will be issued for the purchase price of the eligible item.

Original shipping fees, insurance fees, and any additional service charges may not be refundable.

Refund processing times may vary depending on your financial institution.

7. Damaged or Incorrect Orders

We carefully inspect every piece before shipment.

If your order arrives damaged, defective, or incorrect, please contact Brilliant Cut & Co within 48 hours of delivery with photos and order details.

We will review the issue and work with you to provide an appropriate solution.

8. Exchanges

Due to the exclusive nature and value of fine jewelry, exchanges are reviewed on a case-by-case basis.

Please contact our team for assistance with exchange requests.

9. Diamond Certificates & Documentation

All certificates and documentation included with your jewelry must be returned with the item.

Missing certificates or documentation may affect return eligibility.

10. Contact Us

For questions regarding returns or refunds, please contact:

Brilliant Cut & Co

Email:Hello@Brilliantcutco.com
Website: www.brilliantcutco.com

Thank you for choosing Brilliant Cut & Co.

We appreciate your trust!!!